Refund policy

30-Day Return Policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:

✅ Unused, unrolled, and in its original packaging

✅ In the same condition you received it

✅ With all tags attached

✅ Accompanied by a receipt or proof of purchase
To start a return, contact us at cozifyhomee@gmail.com with:

✔️ Your order number

✔️ A brief explanation of the reason for the return

✔️ Clear photos showing the condition of the item (e.g., damages, defects, or incorrect item)
Returns must be sent to: 82 Robert Treat Dr Milford, Apartment B, Trumbull Alabama 06460, United States. If your return is approved, we will provide a return shipping label along with instructions. Items sent back without prior approval will not be accepted.
For any return-related questions, email us at cozifyhomee@gmail.com.


Damages & Issues
Please inspect your order upon arrival and contact us immediately if:

❌ The item is defective or damaged

❌ You received the wrong product
To assist with your claim, please send clear photos of the issue along with your order details to cozifyhomee@gmail.com. We will review your request and work to resolve it as quickly as possible.


Exceptions / Non-Returnable Items
Some items cannot be returned, including:

🚫 Used or unrolled carpets (for hygiene and quality reasons)

🚫 Perishable goods (e.g., food, flowers, plants)

🚫 Custom or personalized items

🚫 Personal care products (e.g., beauty products)

🚫 Hazardous materials, flammable liquids, or gases

🚫 Sale items or gift cards
If you have any concerns about a specific item, please contact us before purchasing.


Exchanges
To get a replacement, return your item first, and once accepted, place a new order separately for the item you want.


Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days.
💡 Note: It may take additional time for your bank or credit card provider to process and reflect the refund.
If you haven’t received your refund within 15 business days of approval, please contact us at cozifyhomee@gmail.com.